Great Idea!
We’ll email you the design, and you can access it anytime from your inbox.
Save as many designs as you like and they will be waiting for you to come back to when you’re ready.
Shipping
What Shipping Methods Are Available?
Smaller pieces will be packaged and shipped with a local carrier to your home. For the larger pieces nearby our workshop we often personally delivery it to your door and assist with setting it up in your home.
Do You Ship Internationally?
We are happy to ship internationally and can assure your furniture will arrive safely. For international shipping, rates apply. Let us know what you’re looking to order and we will get you a quote.
How are shipping costs calculated?
Each of our designs varies in size and weight, so shipping costs are calculated individually. If you’re checking out and paying directly on our website, shipping will be billed separately after we’ve obtained a quote for your specific piece.
As a general guideline:
– Smaller pieces delivered within Switzerland typically range from CHF 200–500
– Larger international shipments can exceed CHF 1,000
We’ll always confirm the shipping cost with you before proceeding.
Payment
What Payment Methods Are Accepted?
We accept Visa card, Mastercard, Amex, Union Pay, Google Pay, and Apple Pay.
At checkout, choose the card provider that matches your credit card.
Are Payments Secure?
For your security, your card information is encrypted by SSL technology. This high standard of security means shopping with a card on the Stratum website is safe and secure, and ensures that your data will under no circumstances be accessible by third parties.
Our checkout process uses 3DS authentication (Verified by Visa, MasterCard SecureCode and American Express SafeKey). These services enhance your existing card account against unauthorized use when you shop with us. If you require more detailed information or encounter a problem with the authentication process, please contact your card issuer directly. Unfortunately we have no control over the payment authentication process so we will be unable to assist with any authentication enquiries.
Orders & Returns
How do I place an Order?
For our Signature Designs simply select your product and add it to the cart to complete your order. For custom pieces, send us a message with your unique creation and we will guide you through the process to quickly confirm and begin building your custom creation!
How Do I Track My Order?
We handle order updates personally—via email, message, or phone. As a small business, we’re always just a message or call away.
Throughout the build, we’ll keep you involved with optional video call check-ins and photo updates so you can see your unique piece come to life step by step.
Can I return a piece once it’s been made?
Each of our pieces is handmade and custom-built just for you. Because of this bespoke process, we’re unable to offer returns.
That said, if your piece arrives damaged or with an issue, we’ll make it right. We pour our heart and soul into every creation and will work closely with you throughout the process to ensure your piece is exactly as you envisioned.
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